CONTOUR^®DIABETES App

The CONTOUR^®DIABETES app is designed for use with Bluetooth^® Technology and is compatible with mobile devices running Apple iOS 12.0 and above, or Android Lollipop 5.0 and above.* For select Android devices we have identified a pairing issue. On these devices the Bluetooth components do not allow them to maintain a connection to the CONTOUR^® connected meters, even when they are running Android 5.0 (Lollipop) and higher. For further information about which devices are affected by this issue, please contact Ascensia Customer Service. If you are experiencing a problem pairing your CONTOUR^® connected meter with your mobile device, we recommend that you first verify that your device supports one of the operating systems listed above. Next, you should update the OS on your mobile device to the latest version available. If this does not fix the issue, please contact Ascensia Customer Service.

*For a list of compatible Android or iOS devices, please visit: compatibility.contourone.com.

Firstly, check that your device uses either Apple iOS or Android operating systems.

To download the CONTOUR^®DIABETES app onto an Apple device:

1. Open the Apple App Store on your device,
2. Search for 'Contour Diabetes,'
3. Select the 'CONTOUR^®DIABETES app' from the search results,
4. Tap 'Get', then 'Install'. You may be prompted to enter your iTunes account information. Tap 'OK' once you are done. The download process will then begin. If you are still in the Apple App Store, the 'Install' button will become an 'Open' button. You can either tap this to open the app or select the app icon from your device home screen.

To download the CONTOUR^®DIABETES app onto an Android device:

1. Open the Google Play Store on your device,
2. Search for 'Contour Diabetes,'
3. Select the ‘CONTOUR^®DIABETES app’ from the search results,
4. Tap 'Install'. The download process will then begin. Once you have downloaded the CONTOUR^®DIABETES app, keep the app icon on your mobile device in a place that is easily accessible, such as your mobile device’s home screen.

No, data that can be identified as yours is not shared with any person or business unless you choose to share it with someone, for example, your doctor, nurse, or caregiver. You can view more about how we protect your data in our privacy policy.