CONTOUR® Frequently Asked Questions

Find answers to your most common questions. We're here to help!

Do I need an account to place an order on the CONTOUR® eStore?

You do not need to have an account to place an order on the CONTOUR® eStore. You can checkout as a guest. However, creating an account and signing up for our loyalty program offers additional benefits like free shipping on all future orders over $15 from the eStore.

How do I create an account on the CONTOUR® eStore?

To create an account, click on the "Sign Up" or "Create Account" button located at the top of our homepage. Fill in your details, including your email address and a password, then follow the prompts to complete registration. Once your account is set up, you can start shopping right away!

How do I unsubscribe from emails?

If you no longer wish to receive marketing or promotional emails, you can unsubscribe by clicking the "Unsubscribe" link at the bottom of any email we send.

How do I update my account information on the CONTOUR® eStore?

To update your account details:

  1. Log in to your account using your email and password.
  2. Navigate to the "Account Settings" or "My Profile" section.
  3. Here, you can update your personal information, such as your email address, password, shipping address, and payment methods.

Is my personal information secure on the CONTOUR® eStore?

Yes, we take your privacy and security very seriously. Our website uses industry-standard encryption to protect your personal and payment information. For more information, you can review our Privacy Policy.

What should I do if I forget my password?

If you forget your password, click on the "Forgot Password" link on the login page. Enter your registered email address, and we will send you a link to reset your password. Follow the instructions in the email to set a new password.

Will my credit card information be saved and stored on the website?

For your convenience, you can choose to save your payment details for faster checkout in the future. However, we do not store your credit card information directly. All payment details are securely stored with our payment processors, which comply with industry standards and regulations to ensure your data remains protected.