No, you cannot modify or cancel an order after it has been placed. All orders placed on the CONTOUR® eStore are final sale, with no returns or refunds accepted, so we ask that you please review your shopping cart before proceeding to checkout.
Can I update my shipping address after placing an order?
If your order has not been processed or shipped yet, we may be able to update your shipping address. Please contact our customer service team as soon as possible with your order number and the correct address. Unfortunately, once the order is shipped, we are unable to make any changes.
Can I use multiple promotion codes in one purchase?
Unfortunately, only one discount code can be applied per order.
Do you accept returns or exchanges?
Unfortunately, we do not accept, nor process returns or exchanges.
How can I contact customer service?
You can reach our customer service team via live chat, phone, or email for assistance with any questions or concerns. A live agent is available via the chat function on our website from 8:00 AM – 10:00 PM EST Monday-Sunday. You can also reach a live agent by phone at: 1-800-348-8100 available from 8:00 AM -12:00 AM EST Monday to Sunday. Lastly, you can send our customer service team an email at: support@contourestore.com.
How do I apply a promotion code at checkout?
Applying a promotion code is simple! At Checkout, simply type the code into the box that says, "Promo Code." Then, click the button that says "Apply." All promotion codes can only be used once. Check the Terms & Conditions found on the email you received for more information.
How do I know if my order was placed successfully?
After you have completed the checkout process, you will receive an order confirmation email with your order number and details. If you do not receive this email within a few minutes, please check your spam or junk folder. If it is not there, feel free to contact our customer service team for assistance.
How do I place an order on the CONTOUR® eStore?
Placing an order is simple! Just follow these steps:
Browse through our product assortment and select the items you would like to purchase
Click "Add to Cart"
Once you have added all desired items, go to your shopping cart by clicking the cart icon at the top right of the page
Review your cart and click "Proceed to Checkout"
Fill in your shipping and payment information, then click "Place Order"
You will receive a confirmation email with your order details once your purchase is complete
What happens if an item I ordered is out of stock?
In the rare event that an item you ordered is out of stock, we will notify you via email. You will have the option to wait for the item to restock, choose an alternative product or reach out to our customer service team for further assistance.
What payment methods do you accept on the CONTOUR® eStore?
We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover), as well as FSA and HSA payments.
What should I do if I make a mistake with my order?
If you realize there was a mistake with your order (wrong item, incorrect size, etc.), please contact us immediately. We will do our best to make any necessary adjustments before the order is processed.
Will I receive a tracking number for my order?
Yes, once your order has shipped, we will send you an email with your tracking number and a link to track your package.
