Do you offer express or expedited shipping options?
No, at this time we only offer standard, flat-rate shipping on all orders placed through the CONTOUR® eStore.
Do you ship internationally?
No, we do not offer international shipping at this time. Orders placed on the CONTOUR® eStore can only be shipped to valid addresses within the contiguous United States. Unfortunately, we are currently unable to ship to Alaska, Hawaii, Puerto Rico, or other U.S. territories.
Do you ship to P.O. boxes or APO/FPO addresses?
No, we are unable to ship to P.O. boxes nor APO/FPO addresses.
How long will it take to get my order?
Most customers can expect to receive their order within 3-5 business days.
What happens if I receive multiple tracking numbers for a singular order?
On occasion, items in a singular order may ship separately. Please keep all tracking numbers related to the order for information on scheduled deliveries.
What should I do if I receive the wrong or damaged item?
We apologize for any errors with your order. Please contact our customer support team as soon as possible with your order number and details about the issue. We will resolve the situation promptly by sending a replacement item to complete your order.
What should I do if my order is lost or missing?
If your tracking information shows that your package was delivered but you have not received it or cannot locate it, please contact our customer service team, and we will help you file a claim with the shipping carrier.
