If you do not make a purchase or earn points for a period of 12 months due to account inactivity, you will be considered a dormant user, and your points and rewards will return to zero.
Does it cost anything to begin earning points?
Absolutely not! Sign-up is 100% free, and it will never cost you anything to earn points. Make sure to visit the account sign-up page to get started.
How can I earn points?
You can earn points by making qualified purchases on our website. Additionally, you can earn points through engaging in select online activities, such as leaving a product review on our website or participating in a survey. Access all the ways to earn points on the rewards page.
How do I redeem my points?
Exchanging your points for great rewards could not be easier! Simply visit the rewards page to view all our great reward options and click the 'Redeem' button to redeem your chosen reward.
How do I redeem my points at checkout?
Rewards points can be redeemed during the checkout process. Before checking out, ensure that you are signed in to your account. Once you get to the checkout screen you will see your total available rewards points in a slide bar on the top left of the page. To use your rewards points, slide the points redemption bar to select the number of points you would like to redeem on the order you are placing, then continue with the checkout process. To redeem all available rewards, slide the bar all the way to the right. You must have a minimum balance of at least eighty-five points each time you would like to make a redemption, and singe free product can only be redeemed per singular order.
How do I redeem my rewards at checkout?
To redeem your points at checkout, use the slider directly above your cart total to choose the amount you would like to apply, then click the "APPLY" button.
How do I sign up?
Signing up is easy! Simply create an account by entering your name, email, and password on the account sign up page and agree to join the program. It is free to join, and you will automatically be signed up to receive emails from us. For more information, please refer to our Contour Advantage Rewards Program Terms & Conditions.
How is my free shipping applied at checkout?
As a Contour Advantage Rewards program member your free shipping will be automatically applied at checkout when you place any order over $15 - just remember to make sure you are signed in! Please note free shipping applies only to domestic shipping within the US.
I should have earned points for a purchase, but I did not see my account balance change. Did I get credit?
Yes! You work hard to earn points, and we want you to feel confident that all your points are right where they should be ... in your account! The first thing to note is that there may be a delay in our systems communication and points could take anywhere from minutes to several hours to appear in your account. However, if you feel like you have earned points, but they are not showing up in your account you can also troubleshoot it with these tricks:
Try to refresh your browser
Try to log out and then back into your account
Check your ‘Rewards History’ in your rewards account to see if the points were added without you realizing it. Your ‘Rewards history’ will show you the number of points earned, how and when they were earned, as well as any redemption's of points made on your account
If you still feel like your points balance is not accurate you can email us at support@contourestore.com and our Customer Service team will investigate the issue for you
Is there a limit to how many points I can earn?
Nope! That is the best part about being a rewards member. You will always have an opportunity to earn more points by shopping with us and engaging with our brands online. However, points do expire after 12 months and can only be redeemed for a singular free product per order.
Where can I find all my rewards account info?
The rewards page is your roadmap to all your points and benefits. You can access all your info by visiting our rewards page at https://www.contourestore.com/.
Why didn’t I earn points on my purchase?
Double-check you were signed into your rewards account and did not accidentally check out as a guest. You must be logged in when making purchases to earn points. If you have done this in error, contact us at support@contourestore.com to help apply your points to your account. You also will not receive points if your purchase is canceled for any reason.
Will I be able to use my points/rewards in-store or online at an authorized retailer?
No, you will not be able to earn or apply rewards points toward purchases in-store or at an authorized retailer online. Points can only be earned and redeemed for rewards by purchasing eligible products directly from the CONTOUR® eStore.
Will I receive points for purchases I made prior to creating my rewards account?
You will only receive points for purchases made after creating your rewards account. Make sure to create an account before placing an order so you can receive points!
